Canadian MoneySaver Blog
Apr 07, 2022 Low-Cost Investing with Larry Bates, author of Beat the Bank
In this episode, Ellen Roseman speaks with Larry Bates, author of the book Beat The Bank: The Canadian Guide to Simply Successful Investing. They talk about banks, advisors, low-cost investing, fees and retirement.
Apr 02, 2022 Roseman on Telecom Woes
By Ellen Roseman
Telecom woes are a staple of my life – the filling in the sandwich – as a consumer advocacy journalist. I started my On Your Side blog with a post called Bell Blues, which is still current more than a decade later.
Some common themes emerged when I asked Toronto Star readers if Bell’s service was improving:
- Bell needs an ombudsman or a central point of contact for complaints.
- It’s hard to speak to a supervisor or get the names of anyone in authority.
- Many customers can’t communicate well with staff in overseas call centres.
- Some call centre staff reps are courteous and patient, but others are arrogant, insensitive to customers’ time constraints and just
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